frequently asked questions
fAQ
We’re here to help.
What can you expect when you call the Resilience Help Line?
The Resilience Help Line is available 24 hours a day. When you call, a trained advocate will answer your call directly. You may choose to remain anonymous if you prefer. The advocate can help you with questions, safety planning, and referrals.
Is the Resilience shelter for those experiencing homelessness?
No, the emergency shelter at Resilience is designated for victims of domestic violence or sexual assault that are actively fleeing abuse, as well as their children. For information on homeless shelters in Ottawa County, please contact 211.
Is Resilience a religious organization?
Resilience is not affiliated with any religion and serves all survivors of domestic and sexual violence.
Do you have to share rooms with other families?
Our emergency shelter is designed to allow each family their own room. You will not share rooms with other families. Room sizes vary to fit the needs of each family.
Is there a curfew or strict rules to follow?
At Resilience, we believe that you are in control of your own life. While you are expected to follow basic courtesy rules, we do not monitor aspects of your schedule.
Is the shelter at a public location?
Our emergency shelter is at a confidential, unmarked location for the safety of survivors and staff.
I previously stayed at Resilience’s emergency shelter and returned to my partner. Am I disqualified from returning to shelter?
On average, a victim will leave their abuser 7 times before leaving for good. If you have stayed with us before but went back to your partner, you are not immediately disqualified from staying at our shelter. We are here to help you. Please contact us to make a safe plan to leave.
Can I bring my pets with me?
We know that your pets are a part of your family and need to be taken care of. Though our emergency shelter does not currently allow pets, we will work with you to make alternative arrangements to keep your pets safe.
My abuser is on the same lease as me. If I leave, will I be charged for breaking a lease?
There are steps you can take to break a lease for domestic violence situations. For more information, visit https://michiganlegalhelp.org/self-help-tools/housing/breaking-lease-domestic-violence-situations
If my children and I stay at Resilience’s emergency shelter, will my children be able to attend the same school?
Yes, schools are required to provide transportation under the McKinney Vento Law.
While staying in the emergency shelter, does Resilience provide childcare or transportation?
We do not provide childcare or transportation but we can provide community referrals and help to advocate on your behalf.
When staying in the emergency shelter, are meals provided?
We provide food for residents or you can bring in your own, but we do not cook meals.
How long can I stay at the emergency shelter?
Shelter stays vary. During your stay, you will work with an advocate to obtain long-term housing. Stays are typically 30-45 days.
Free & confidential support for domestic or sexual violence:
24-Hour Help Line: 1-800-848-5991
Español: 1-866-728-2131
Safe Email: GinnyP411@gmail.com
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Advocates For Ending Violence
Resilience is dedicated to ending domestic and sexual violence. We offer supportive services and safe housing to survivors of domestic and sexual abuse, and we provide programs to engage and educate community members to help end the cycle of abuse before it begins.
Make A Donation
Your contribution allows us to provide confidential services to all survivors, free of charge.
Reach Out To Us
We are here for you, no matter the time of day. Get the support and security you need.
Advocates For Ending Violence
Resilience is dedicated to ending domestic and sexual violence. We offer support, services, and safe housing to survivors of domestic and sexual abuse, and we provide programs to engage and educate community members to help end the cycle of abuse before it begins.
Make A Donation
Your contribution allows us to provide confidential services to all survivors, free of charge. Thank you for your support.
Reach Out To Us
We are here for you, no matter the time of day. Get the support and security you need.